Customer feedback


All complaints are taken seriously and acted upon immediately; complaints are investigated thoroughly and without prejudice.

Procedure


Complaints must be made by:

Writing to:

  • Axien Security Limited
  • Airport Business Centre, 10 Thornbury Road
  • Plymouth, PL6 7PP, United Kingdom

info@axien-security.com

  • Please enter the subject title as: RE Complaint
  • (Detail as much information as you can including Dates/Times/Names).

Download our complaints form here


  1. If the Axien Security employee involved does not resolve the problem on the spot, any complaints received will be investigated by the Manager of the respective division.
  2. The Manager will report to the person making the complaint detailing any information by email with in three working days.
  3. If a complaint is found to be verified the Manager will recommend a measure to rectify the complaint. If the measure is not to the person’s satisfaction or the person complaining disagrees with the outcome of the Managers verdict the person can ask the complaint to go before The Managing Director.
  4. The Managing Director will review the complaint and make their verdict with in seven working days of receipt.
  5. If a complaint is found to be verified the manager will recommend a measure to rectify the complaint. If the measure is not to the persons satisfaction or the person complaining disagrees with the out come of The Managing Director verdict the person can take action via governing authorities and/or the justices system.

contact us

Axien Security Limited

  • Airport Business Centre
  • 10 Thornbury Road
  • Plymouth, PL6 7PP
  • United Kingdom

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